United Airlines is making these 10 customer-service policy changes

United Airlines on Thursday revealed its "Review and Action Report" recapping the April 9 incident aboard United Express Flight 3411. The report, which was promised by United CEO Oscar Munoz in the days following the incident, includes both a review of what led up to the incident and recommendations "to prevent a terrible event like this from happening again."

United to offer passengers up to $10,000 to surrender seats

NEW YORK United Airlines said on Thursday it would offer passengers who volunteer to forfeit their seats on overbooked flights up to $10,000 as part of the carrier's efforts to repair the damage from the rough removal of a passenger. The offer came after rival Delta outlined plans to offer up to $9,950 in such cases.